FAQ

How do I know what size to order? 

Refer to the description under each product for size recommendations. If you have specific questions or wish to know size/build of models feel free to contact us at anytime on any of our social media platforms or e-mail us at info@shopraelux.com

What if I order the wrong size?

Leave all tags intact when trying on clothing and be sure to keep the products free of make-up, deodorant, and fragrance. Please contact us by email (info@shopraelux.com) within 7 days of receiving order if you need to exchange anything. Rae Lux will pay for your package to be shipped back to us and an electronic gift card will be issued by email upon return of your item. 

Can I order a gift card?

Yes! Visit: https://shopraelux.com/products/gift-card to purchase a gift card. If you would like a hard copy of a gift card with gift wrapping please email us at info@shopraelux.com to arrange a special order.

Is your sizing in juniors or misses? 

Misses

Can plus size clothing be ordered?

We cater to all body sizes and types. If you see something you are interested in please e-mail us at info@shopraelux.com to discuss options for a special order in certain styles. 

How do I make a return?

Email info@shopraelux.com to make a return. Return shipping costs are deducted from amount returned to the customer. Refer to our return policy for more information.

Do you offer wholesale purchasing?

Wholesale inquiries must be made at info@shopraelux.com