Rae Lux- Refund Policy
- Exchanges will be issued in the form of a digital gift card
- Exchanges must be initiated within 30 days of confirmed delivery
- FREE RETURN SHIPPING for exchanges
- Items will be reviewed and approved for exchange upon return arrival and the digital gift card will be issued within 3 days.
We only exchange items with no signs of wear: they must be scent free, unworn, unwashed, and with tags attached. All items will be reviewed prior to issuing digital gift card. If you need to exchange an item please send us an email at email@example.com
- Returns must be initiated within 7 days of confirmed delivery
- $5.00 standard return shipping fee will apply
- Items will be reviewed and approved for return upon arrival and refund will be issued within 3 days
We only return items with no signs of wear: they must be scent free, unworn, unwashed, and with tags attached. All items will be reviewed prior to issuing a refund.
Non-returnable and non-exchangeable items:
- Gift Cards
- Final Sale Items (marked as final sale in product description)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.